Where AI shows up
Reading your documents. When you upload a vet record, a photo or a PDF, Willow can read it and pull out the details: vaccines and due dates, visit notes, medications, weight, insurance claims, microchip numbers. Instead of typing it all in, you get a pre-filled draft ready for review.
Summarizing for a visit. When you're heading to the vet, Willow can compile a summary from the records you've saved, creating a vet-visit prep briefing, or a full health history for a new vet or specialist. It organizes what's already in your account; it doesn't add opinions.
You always have the final say
Nothing is saved automatically. When AI reads a document, every entry lands in a review screen first — you confirm what's right, edit what isn't, and skip anything that doesn't belong. Your edits always win: if you change a date or a dosage the AI read, your version is what's saved. And when the AI reads something with lower confidence, for example, a handwritten date or a smudged label, Willow flags that specific field and asks you to double-check it.
Summaries organize, they don't diagnose
Willow's summaries are factual. They lay out your companion's records so you can walk into an appointment prepared. They don't interpret results, offer a diagnosis, or tell you what to do. Willow is a place to keep and share records; your veterinarian gives medical advice. Requests that ask for diagnosis, treatment plans, or emergency guidance are blocked by design.
What data is involved
AI processes only what you give it — the document you upload or the records you ask it to summarize — and only when you trigger it. Willow uses Anthropic's Claude as its AI provider, under a data-processing agreement: your records are processed to power these features, and they are not used to train AI models. Behind-the-scenes AI interaction records are automatically deleted after 90 days; your confirmed pet records stay in your account until you remove them.
You're in control
AI document scanning can be switched off for your whole household in Settings — it's on by default, and you can opt out whenever. Every record can always be added by hand. AI features are part of Premium, with a monthly limit on summaries per household.
What AI is good at — and where it isn't
AI is fast and accurate on clean, printed documents and a big shortcut for data entry. It can, however, misread messy scans, faint handwriting, or unusual formats — which is exactly why Willow displays a confidence level badge after extrction and prompts you to review before any input is saved.