Artificial Intelligence Terms of Use

Acceptance of the Terms of Use

This Artificial Intelligence Terms of Use ("Terms") is made effective as of May 18, 2026 by and between you ("User") and Willow Kept, LLC ("Company"). By accessing and using our artificial intelligence service ("Service"), the User acknowledges that the User has read, understood, and agreed to be bound by the following Terms and the Company Privacy Policy. If the User does not agree to these Terms, the User may not use the Service.

Age Requirements

The User must be 18 years or older to use the Service.

Use of Services

The User agrees to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. By using the Service, the User agrees not to engage in any activities that:

• Violate any applicable federal, state, local, or international laws or regulations, including those pertaining to the export of data or software to and from the United States or other countries.
• Involve the transmission or solicitation of advertising or promotional material, including "junk mail," "chain letters," "spam," or any similar form of solicitation, unless the User has obtained the Company's prior written consent.
• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity, including using email addresses associated with any of the aforementioned parties.
• Engage in any conduct that limits or inhibits the use or enjoyment of the Service by others or may harm the Company and its users or expose the Company to legal liability.
• Interfere with or disrupt the functioning of the Service or violate the rights of others.
• Use the Service to develop machine learning models or related technology.

Content

The insights produced and provided by the Service ("Output") are derived from the processed metadata on the platform ("Input"). Both the Input and Output are collectively referred to as "Content." The responsibility for ensuring that the Content adheres to relevant laws and these Terms rests solely with the User. Before publication, it is advisable to disclose that the Output was generated using artificial intelligence tools. Given the nature of machine learning, the Output may not be exclusive, and the Service might produce similar or identical results for other users.

Intellectual Property

All intellectual property rights related to the Service, including but not limited to software, Content, and trademarks, are owned by or licensed to the Company. Ownership and intellectual property rights of the Service belong to the Company. Ownership and intellectual property rights of the Output belong to the User.

Privacy

The Company believes strongly in the protection of privacy. Any personal information Content and other personal information may be collected and processed through the Service and accessed by the Company. By using the Service, the User is agreeing to the terms of the Company's Privacy Policy which can be found on the Company website.

Document Scanning

When you upload a vet document for scanning (a Premium feature), Willow processes it in two stages:

1. Text extraction (local). Willow first attempts to extract text from your file using on-device tools. If successful, only the extracted text — not the file itself — is sent externally.
2. AI classification (Anthropic API). The extracted text, or if extraction fails the full file, is sent to Anthropic over an encrypted TLS connection. Anthropic classifies the content and returns structured data (vaccination names, dates, visit details). Anthropic does not use API inputs to train its models. Inputs may be retained by Anthropic for a limited period solely for trust & safety review, consistent with their API data handling policy.

Your file is stored on Willow's servers (AWS S3) and is never shared with any party other than Anthropic for this specific processing purpose. All scan results are drafts — review and confirm every field before saving. You can delete your documents at any time from the document view.

Additional Documents

The Service is provided in accordance with all the policies and procedures mentioned herein. Using the Service, the User agrees to read, agree, and comply with the Terms and Conditions and the Privacy Policy.

Accuracy and Limitation of Liability

The Service is provided on an "as is" basis, and the Company makes no warranties or representations regarding its accuracy, reliability, or suitability for any purpose. The User accepts that the Company is not liable for Content quality failures related to inaccurate data, performance-related failures, or other quality-based issues. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or in connection with using the Service. The information provided by the Service is intended for general informational purposes only. Any reliance the User places on such information is done so strictly at the User's own risk. The Company assumes no liability or responsibility for any reliance placed on such materials by the User, other users of the Service, or any individuals who may be informed of its contents or the Content.

Indemnification

The User agrees to indemnify and hold the Company harmless from all claims, losses, expenses, and fees, including attorney fees, costs, and judgments that may be asserted against the Company that may result from the act or omission of the User and their employees, agents, or representatives.

Termination

The Company reserves the right to suspend or terminate the User's access to the Service at any time without prior notice for any reason, including but not limited to violation of these Terms.

Amendment

The Company reserves the right to change the Terms from time to time. All changes are effective immediately and apply to all access to and use of the Service. The User's continued use of the Service after such modifications will constitute the User's (a) acknowledgment of the modified Terms and (b) agreement to abide and be bound by the Terms.

Alternative Dispute Resolution

The parties will attempt to resolve any dispute arising out of or relating to this agreement through friendly negotiations among the parties. If the matter is not resolved by negotiation, the parties will resolve the dispute using the below Alternative Dispute Resolution ("ADR") procedure.

If any controversies, claims, or disputes arising out of or relating to this agreement cannot be resolved through negotiation, they will be resolved by binding arbitration under the rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this agreement. The arbitrator's decision will be final, and any court with proper jurisdiction may enter judgment upon it. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this agreement.

Additional Terms

Users are granted a non-exclusive right to utilize the Output for any lawful purpose, including commercial use and publication, provided that the User acknowledges that the Output is generated by artificial intelligence and may contain inaccuracies. The User assumes full responsibility for the review and verification of all Output before any such use or reliance.

Governing Law

All matters relating to the Company and these Terms and any dispute or claim arising therefore or related thereto shall be governed by and construed in accordance with the laws of Georgia.

Entire Agreement

These Terms constitute the entire agreement between the User and the Company with respect to the Services and, without prejudice to the Company data and privacy policies, supersedes all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Services.

Disclaimer

The Service uses experimental technology, and the User should use discretion before relying on, publishing, or using Content generated by the Service. The information provided by the Service is intended for general informational purposes only. The Company makes no guarantees regarding the accuracy, completeness, or usefulness of this information. The Company assumes no liability or responsibility for any reliance placed on such materials by the User, other users of the Service, or any individuals who may be informed of its contents.

Contact

Willow Kept, LLC welcomes the User's questions or comments regarding these Terms:

Email: hello@willow.community
650 Ponce De Leon Ave Ste. 300 #2063, Atlanta, Georgia 30308